FAQ

For products in stock, it is 1 - 5 days, we always test products before we send them. 

We usually repair your faulty electronics within 2 to 5 weeks. We stand for Quality in Repair and do our very best to carry out repairs within this period. Longer repairs are mainly due to the delivery time for components.

1. We can repair your faulty electronics and test it fully functional.
2. We can search for the product for you. Our Purchase Department looks for new and used industrial electronics daily, and has established a vast supplier network.

We ship worldwide via UPS, unless you require otherwise. Please read the shipping information.

You will receive up to 2 years warranty on our repairs, sales and exchanges. We will mention what warranty you will receive from us, per product and service.

Yes, you can. You can use our 24/7 emergency service after hours and at weekends.

Yes, you can. We will immediately send the electronics out of stock. If you have replaced the electronics, you can return the defective part to UNIS Group.

Yes, we can. As a specialist in the field of industrial electronics, we can clean, repair and test your faulty electronics – completely brand independent – according to the highest quality standards.

We test all repaired and refurbished electronics in our unique test centre with more than 300 different test setups. This ensures the electronics are fully functional.

Nothing at all, all our repairs are based on ‘no cure, no pay’. The chance that we cannot repair your product is minimal, 93% of our repairs are successful. If your product is beyond repair, we can dispose of the product in an environmentally friendly and responsible way, at your request.

You will find an answer to most questions in the FAQ. Is your question not listed? Then please contact our customer service at +31 566 62 44 62 or send an email to int@unisgroup.com. We are happy to assist you.